Terms of Service

Last updated: July 17, 2026

Welcome to The Neuman Group website and Florida Concierge app (together, the "Site"). These Terms of Service ("Terms") are a binding agreement between you and The Neuman Group. By accessing or using the Site, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, please do not use the Site.

1. Who We Are

This Site is operated by The Neuman Group, a licensed Florida real estate brokerage based in Golden Beach, Florida. Dan Neuman is a licensed Florida Real Estate Broker. References to "we," "us," or "our" mean The Neuman Group, its principals, agents, and staff.

2. Eligibility

The Site is intended for users who are at least 18 years old and who can form a binding contract. By using the Site you represent that you meet these requirements.

3. No Brokerage Relationship or Professional Advice

• Using this Site does not create a broker-client, agency, or fiduciary relationship between you and The Neuman Group. Such a relationship is formed only by a separate written agreement.
• Nothing on the Site — including listings, calculators, market tables, blog posts, AI responses, or guides — is legal, tax, financial, investment, or appraisal advice. Content is general information for illustration.
• Always consult licensed professionals (attorney, CPA, lender, appraiser, inspector) before making real-estate, tax, or financial decisions.

4. Permitted Use & Prohibited Conduct

You may use the Site for lawful, personal, non-commercial purposes. You agree NOT to:

• Scrape, crawl, harvest, copy, mirror, or mass-download Site content, listing data, neighborhood data, or market tables, whether manually or with bots, scripts, or AI agents;
• Use any content from the Site to train machine-learning or AI models without our written permission;
• Attempt to probe, breach, or test the security of the Site, bypass access controls or rate limits, or access accounts, codes, or data not intended for you;
• Interfere with the Site's operation — including denial-of-service, flooding forms or chat, or introducing malware;
• Impersonate any person, misrepresent your affiliation, or submit false inquiries or showing requests;
• Use the Site to send spam, chain letters, or unlawful, defamatory, harassing, or discriminatory communications;
• Reverse engineer, decompile, or create derivative works of the Site or the concierge app;
• Frame or embed the Site into another website, or use our name or marks, without written permission;
• Share, resell, or transfer a personal concierge access code or link without our consent;
• Violate any applicable law or regulation while using the Site.

5. Property Listings & MLS Data

• Property information on this Site, including listings sourced from the Multiple Listing Service (MLS) or other Internet Data Exchange (IDX) feeds, is provided exclusively for consumers' personal, non-commercial use and may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing or renting.
• All information is deemed reliable but is not guaranteed and should be independently verified — including square footage, lot size, taxes, fees, school zones, and condition.
• Listings are subject to prior sale, price change, or withdrawal at any time without notice.
• Nothing on this Site constitutes an offer to buy, sell, or lease real estate, an appraisal, or a guarantee of value, rent, or investment performance.
• Photographs and renderings may not reflect current condition; virtual staging may be used.

6. Fair Housing Commitment

We are committed to the letter and spirit of the federal Fair Housing Act and all applicable state and local fair-housing laws. We do not discriminate, and will not accept instructions to discriminate, based on race, color, religion, sex, disability, familial status, national origin, or any other protected class. Community and neighborhood information on the Site (including religious-life resources) is provided to help all customers find communities and amenities that matter to them, and is available to everyone equally.

7. Calculators, Estimates & Market Data

• Mortgage payments, down-payment scenarios, property taxes, "Why Florida" savings figures, cost-segregation snapshots, rent estimates, home values, neighborhood price/rent tables, and similar tools are estimates for illustration only.
• They are not an offer of credit, a quote, a guarantee, an appraisal, or financial, tax, or legal advice.
• Figures are drawn from third-party sources (e.g., Redfin, Zillow, RentCafe, public records, MLS) at a point in time and change frequently. Small luxury markets in particular can swing dramatically between months.
• We confirm live pricing on any specific property before you act, and you should always verify with a licensed lender, tax professional, and/or attorney.

8. Ava AI Assistant & Concierge App

• "Ava" is an automated AI assistant available on the Site, by phone/text, and in our Florida Concierge app. Her responses are generated automatically, may be inaccurate, incomplete, or out of date, and do not constitute professional, financial, legal, tax, or real-estate advice.
• AI conversations may be logged and reviewed by our team — see our Privacy Policy.
• Do not share sensitive personal or financial information in chat. For anything important, speak with Dan or Ava directly.
• The concierge app and its access codes are personal to you, provided as a courtesy, and may be rate-limited, modified, suspended, or revoked at any time.
• We are not liable for decisions made in reliance on AI-generated responses.

9. Communications & Electronic Consent

• If you submit a contact form, request a call or showing, or provide your phone number or email, you consent to be contacted by The Neuman Group by phone, text message (SMS), or email regarding your inquiry and our services. Calls and texts may be placed by our team or by our automated assistant.
• Message frequency varies; message and data rates may apply. Reply STOP to opt out of texts and HELP for help. Consent is not a condition of purchasing any property or service.
• You agree that agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing.

10. Your Submissions & Feedback

• If you send us ideas, suggestions, testimonials, or feedback (including through the feedback widget), you grant us a perpetual, royalty-free license to use them to operate and improve our services and — for testimonials — to display them with your first name unless you ask otherwise.
• You are responsible for what you submit. Do not submit content that is unlawful, infringing, defamatory, or that contains another person's private information without permission.
• We may remove any submission at our discretion.

11. Intellectual Property

All content on the Site — text, design, graphics, photographs, logos, data compilations, software, and the "The Neuman Group" name and diamond mark — is owned by or licensed to us and protected by copyright, trademark, and other laws. We grant you a limited, revocable, non-exclusive, non-transferable license to view and use the Site for personal, non-commercial purposes. Any other use — reproduction, distribution, public display, or creation of derivative works — requires our prior written permission. MLS data is additionally protected by the rules of the originating MLS.

12. Copyright Complaints (DMCA)

If you believe content on the Site infringes your copyright, send a notice to dan@neumangroupre.com with: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) the URL of the allegedly infringing material; (d) your contact information; (e) a statement of good-faith belief that the use is unauthorized; and (f) a statement, under penalty of perjury, that the notice is accurate and you are the owner or authorized agent. We will respond as required by the Digital Millennium Copyright Act, including removing material where appropriate.

13. Third-Party Links & Services

The Site may link to or rely on third-party websites, data, and services (maps, listing portals, market-data providers, school and community resources). We do not control and are not responsible for their content, accuracy, availability, or practices. Your use of third-party services is at your own risk and subject to their terms.

14. Disclaimer of Warranties

THE SITE AND ALL CONTENT, TOOLS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY INFORMATION (INCLUDING LISTINGS, ESTIMATES, AND AI RESPONSES) IS ACCURATE, COMPLETE, OR CURRENT.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) THE NEUMAN GROUP, ITS PRINCIPALS, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST SAVINGS, LOST DATA, OR LOST OPPORTUNITIES — ARISING FROM OR RELATING TO YOUR USE OF THE SITE OR RELIANCE ON ANY INFORMATION, ESTIMATE, OR AI RESPONSE, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SITE SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING OUR OBLIGATIONS UNDER FLORIDA REAL-ESTATE LICENSING LAW IN AN ACTUAL BROKERAGE ENGAGEMENT.

16. Indemnification

You agree to defend, indemnify, and hold harmless The Neuman Group and its principals, agents, and service providers from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your misuse of the Site, your violation of these Terms, your violation of law or third-party rights, or content you submit.

17. Governing Law & Dispute Resolution

• Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.
• Talk to us first. Before filing any claim, you agree to contact us at dan@neumangroupre.com and give us 30 days to work toward an informal resolution.
• Venue. Any dispute that is not resolved informally shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction.
• Jury & class waiver. To the extent permitted by law, you and we each waive trial by jury and agree that disputes will be brought only on an individual basis — not as a plaintiff or class member in any class, consolidated, or representative action.
• Time limit. Any claim relating to the Site must be filed within one (1) year after it arises, or it is permanently barred, to the extent permitted by law.

18. Suspension & Termination

We may suspend or terminate your access to the Site (including the concierge app and any access codes) at any time, with or without notice, if we believe you have violated these Terms, pose a security risk, or for any lawful reason. Sections that by their nature should survive termination (including Sections 10, 11, 14–17, and 20) survive.

19. Accessibility

We want everyone to be able to use this Site, and we work to improve accessibility on an ongoing basis. If you encounter difficulty accessing any part of the Site, email dan@neumangroupre.com and we will provide the information you need through an alternative method and work to fix the issue.

20. General Provisions

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Site and supersede prior agreements on that subject. They do not replace any separate written brokerage, listing, or property-management agreement.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control (including outages, hurricanes, and acts of government).
• Headings are for convenience only.

21. Changes to These Terms

We may update these Terms at any time. The "Last updated" date above reflects the latest version, and material changes will be posted on the Site. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

22. Contact

Questions about these Terms? Contact The Neuman Group at dan@neumangroupre.com.